Conditions
We will inspect your premises before giving you a licence. We may carry out additional inspections any time after it’s granted.
You must prove that you can meet the licence conditions. These include:
- providing suitable stabling, food, and exercise
- monitoring horses for signs of distress or illness
- keeping detailed records of horse identity, microchip numbers, and vet checks
- ensuring staff are competent and trained
- maintaining emergency plans and insurance
You’ll also need to:
- display the licence number in any advertising
- display the licence clearly on the premises and on any website used for your business
Star Rating System
The star rating shows how well a business meets animal welfare standards and how reliably it’s run. A higher rating (up to 5 stars) means better welfare and lower risk, and it allows for a longer licence period.
After inspection, your business will be awarded a star rating from 1 to 5, based on:
- welfare standards (minimum or higher)
- risk assessment (low or high risk)
Higher ratings (4 or 5 stars) mean:
- you meet all required and at least 50% of optional higher standards
- you qualify for a longer licence (up to 3 years)
- you may benefit from fewer inspections
Lower ratings (1 or 2 stars) may result from minor failings or being a new applicant with no compliance history.
Appealing your rating
If you're unhappy with your rating, you can appeal. Start by contacting the inspecting officer to see if the matter can be resolved informally. If you're still unhappy with the outcome, you can send a formal appeal by email to Environmental Health. You must do this within 21 days of getting your licence. Your appeal will be looked at by someone who wasn’t involved in your original inspection or rating.
Requesting a re-assessment
If you've made improvements and want a new rating, you can ask for a re-inspection. Just email Environmental Health and include:
- what changes you’ve made
- any evidence to support your request
There’s a fee for this service, and the re-inspection should happen within 3 months. Keep in mind that your new rating could be higher or lower.